Help – Lounge Shoe Store

FAQs

How do I know my order went through?

You'll get a confirmation message with your order number right after you place it.

Can I change or cancel my order?

Yes, if it hasn't shipped yet. Message us with your order number and we'll sort it.

Can I still order on WhatsApp or Instagram?

Of course. The website is just faster. You can even send us your bag from the site in one tap with "Order on WhatsApp".

Which payment methods do you accept?

UPI, debit and credit cards, net banking, and cash on delivery.

How does cash on delivery work?

Choose COD at checkout. We'll message you to confirm your order before we ship it. Pay the delivery person in cash or UPI when the parcel arrives.

Is paying online safe?

Yes. Payments go through Shopify's secure checkout. We never see or store your card details.

How long does delivery take?

Usually 3 to 7 days. Check your pincode on any product page for an estimate.

How do I track my parcel?

We'll send you a tracking link as soon as it ships.

How do I find my size?

Use our size guide, or send us your foot length on WhatsApp and we'll tell you.

The size doesn't fit. What now?

Message us within a few days of delivery. Keep the shoes unworn, with the box and tags. We'll swap your size for free.